Terms & Conditions


·         Date of Creation: 25 October, 2020

·         Trade License No: 1716; Issued By: Khulna City Corporation; Exp: 30 June, 2021

·         Type of Business Operation: Online Market Place

·         Main Products & Services: PiBiz is a multivendor market place from where end users can directly buy product form different vendor.  

Business Capacity

Human Resource

·         Recruitment & Training:

The manpower of PiBiz is recruited and managed by Recruitment and Training Wing (RTW) of PiBiz.

·         Manpower:

Managing Director  & Chief Executive Officer: 1

Chief Business Development Advisor: 1

Chief of IT and Data Security Officer: 1

Brand Executive: 2

Product Category Management Executive: 2

Product Line Management Executive: 3

Divisional Vendor Management Executive: 3

Regional Vendor Management Executive: 6

Delivery Man: 6

 

Financial

Core investment of the business comes from PiBiz.

Technical

“W3Soft Limited” is the main technical support provider of PiBiz.

Supply Capacity

PiBiz can manage process and deliver 200000 orders per month.

User Handling Capacity:

Presently PiBiz is worth to handle 200000 users per month, even if more than that. We have enormous number of clients, which leads our business expand positively and enhance the profitability of our vendors as well as root company.

Return Policy


For unsuccessful deliveries / doorstep rejections, Sellers on PiBiz must always accept returns within 15 days from Shipped date.

  • These returns will be sent directly back to the seller with no quality check by PiBiz.

After successful delivery to the customer, the returns policy depends on the category as specified below. Most typical return reasons are:

  • Item was delivered in a physically damaged condition >> Always follow PiBiz packaging guidelines!
  • Item has missing parts or accessories >> Always send complete product!
  • Item is different from what was ordered >> Always make sure you send the exact product displayed on PiBiz!
  • Item is no longer needed (wrong size, not as illustrated on image, poor quality) >> Always ensure product description & images are accurate with right level of detail!

All items must be returned by customers in original condition, with price tags intact, user manual, warranty cards, original accessories and in original manufacturer’s box.

 

Phones & Tablets

Customer Return Window and Conditions

Seller Policy

Phones & Tablets

7 Days, Replacement only (not eligible for return if the item is "No longer needed")

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement. If the product is not defective, but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount

Phones & Tablet Accessories

7 Days, Replacement / refund (not eligible for return if the item is "No longer needed")

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Fashion

Customer Return Window and Conditions

Seller Policy

Clothing , Apparel, Shoes, Eyewear, unbranded Jewelry, unbranded Watches

7 days return and refund; No questions asked! Custom made items, women's Intimate apparel and men's innerwear labeled as non-returnable on their product detail pages can't be returned.

The Seller must always take back the product within 30 days from shipped date (subject to exceptions below). If customer complains about the quality of a non-returnable product then seller must accept the return at a discount of 20%.

Precious Jewelry

Non-returnable.

Addressed on a case by case basis if escalated

Branded Watches

Branded watches are not eligible for returns. For any issues, please contact the brand warranty center.

Addressed on a case by case basis if escalated.

Beauty & Health

Customer Return Window and Conditions

Seller Policy

Beauty, Personal Care & Health (including all Liquid Items)

Non-returnable.

Non-returnable. Only failed deliveries are returned to sellers.

Hair removal & Electronic Accessories

7 Days, Replacement only (not eligible for return if the item is "No longer needed").

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Digital Goods

Customer Return Window and Conditions

Seller Policy

All Digital Goods

Non-returnable and refundable (prepayment only)

Non-returnable.

Appliances

Customer Return Window and Conditions

Seller Policy

Large Appliances (refrigerators, freezers, washing machines, dryers, heaters, air conditioners, generators, power suppliers, kitchen large equipment)

7 Days, Replacement only (not eligible for return if the item is "No longer needed").

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement. If the product is not defective but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount.

Small Appliances (Home & Kitchen appliances)

7 Days, Replacement only (not eligible for return if the item is "No longer needed").

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Computing & Gaming

Customer Return Window and Conditions

Seller Policy

Laptops, Components, Storage, Processors, Printers, Scanners, Consoles & Video Games

7 Days, Replacement only (not eligible for return if the item is "No longer needed"). For products with a brand warranty, we may direct you directly to the warranty center for software related issues.

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement. If the product is not defective but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount

Peripherals & Accessories

7 Days, Replacement / refund (not eligible for return if the item is "No longer needed").

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement

Certified Refurbished laptops

7 Days, Replacement only (not eligible for return if the item is "No longer needed").

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Software

Non-returnable. For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly.

Non-returnable. Only failed deliveries are returned to sellers.

TVs, Audio & Cameras

Customer Return Window and Conditions

Seller Policy

Televisions, Speakers, Cameras, Lenses, Musical Instruments

7 Days, Replacement only (not eligible for return if the item is "No longer needed"). For products with a brand warranty, we may direct you directly to the warranty centre for software related issues.

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement. If the product is not defective but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount

Accessories

7 Days, Replacement / refund (not eligible for return if the item is "No longer needed")

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Movies, Music

Non-returnable

Non-returnable. Only failed deliveries are returned to sellers.

Home & Living

Customer Return Window and Conditions

Seller Policy

Home Décor, Bedding, Bath, Home Improvements, Lawn & Garden, Household Supplies & Lighting

7 days return and refund; No questions asked! Custom made items labeled as non-returnable on their product detail pages can't be returned.

The Seller must always take back the product within 30 days from shipped date (subject to exceptions below). If customer complains about the quality of custom made products then seller must accept the return at a discount of 20%

Furniture, Home Storage Supplies, Kitchen & Dining

7 Days, Replacement only (not eligible for return if the item is "No longer needed")

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Sports, Fitness & Travel

Customer Return Window and Conditions

Seller Policy

Clothing , Apparel & Shoes

7 days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date

Sports, Fitness and Outdoors

7 Days, Replacement only (not eligible for return if the item is "No longer needed").

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement

Travel & Luggage

7 days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date.

Baby, Toys & Kids

Customer Return Window and Conditions

Seller Policy

Clothing, Apparel & Shoes

7 days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date.

Baby & Toys

7 Days, Replacement / refund (not eligible for return if the item is "No longer needed").

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days and provide a replacement.

Other

Customer Return Window and Conditions

Seller Policy

Groceries

Non-returnable.

Non-returnable. Only failed deliveries are returned to sellers.

Office & Stationery Supplies

7 Days, Replacement / refund (not eligible for return if the item is "No longer needed")

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Books

Non-returnable.

Non-returnable. Only failed deliveries are returned to sellers.

Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics

7 days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date.

Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners.

Non-returnable.

Non-returnable. Only failed deliveries are returned to sellers.

Occupational Health & Safety Products

7 days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date.


Refund Policy

 

 

 

Ø  PiBiz holds all right to refund the balance in the form of cash or cheque or mobile money, if product is not available in stock.

Ø  PiBiz may take time for the availability of the product.

Ø  Customer can request refund anytime. In that case, PiBiz will process the refund request within 15 to 30 days.

Ø  No refund is allowed below or equal to 10 taka amount.

Ø  If the refund amount is below or equal to 10 taka, the amount will be added to PiWallet. The buyer can buy any product with the amount, but he/she cannot buy any offer coupon with the wallet money.

Ø  If customers buy any offer coupon, the offer coupon price amount will be refunded after the expiry date of the offer (if customer is not selected randomly) to the PiWallet. It is specially mentioned that offer coupon price amount always be refunded to PiWallet. He can buy any product with the amount, but he cannot buy any coupon with the wallet money.